barring of further use of our Products or website. Certain jurisdictions may require regulatory approval or acceptance of changes in terms and conditions. Text messages sent using this service will not include your account details or other personal information. Time Limit for Raising Disputes. We do not make any promise or guarantee that the Tablet will operate without failure or without errors. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS SECURUS, ITS AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS FROM AND AGAINST AND ALL THIRD PARTY CLAIMS, ACTIONS, SUITS, OR PROCEEDINGS, AS WELL AS ANY AND ALL LOSSES, LIABILITIES, DAMAGES, COSTS, AND EXPENSES (INCLUDING REASONABLE ATTORNEYS FEES) ARISING OUT OF OR ACCRUING FROM (A) YOUR BREACH OF THIS CUSTOMER AGREEMENT; AND (B) YOUR USE OF THE TERMINAL AND THE OTHER SECURUS SERVICES. Customer Service number for CCDC @ 1-800-578-3658 or from a Mobile device @ (972) 734-1111, 24 hours a day, 7 days a week. Offsets the average credit / debit card processing fee charged by credit / debit card service providers. The Tablet Ticketing Team is available 365 days and supports our computer systems, tablets and software applications. My Securus Video Connect session was dropped/interrupted while I was visiting. We provide these links only for your convenience. What is the Securus Video Connect Unlimited Subscription? Our failure to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision. Your messages may be delayed as their content may be pending review and approval by the correctional facility or by us. If a lawsuit is filed to enforce these waivers the parties agree that the arbitration shall be immediately stayed, by agreement or court order, until the court case is resolved and all appellate review is exhausted. What can I do? Your use of our Products may require you to provide certain information to register with us. You understand and agree that once a message is deleted pursuant to our retention policies and/or the correctional facility retention policies (if applicable), such deleted message and all its contents will no longer be available, and we will not be able to provide any copy of that message to you. Where is my account balance located online? Securus Video Connect , is a fully web-based visual communication system that allows friends, family members, attorneys, and public officials to schedule and participate in video sessions with an incarcerated individual - from anywhere with internet access using the free Securus app, computer or tablet. Dallas, Texas 75001, Securus Correctional Billing Services January 4, 2022 General Credit Card refundsfor AdvanceConnect prepaid calling accounts are processed as follows: Securus refundsare applied back to the credit card in 10-12 business days however it may take the financial institution 1-2 billing cycles for the refund to appear back to the credit card statement. Can I get a credit if my Securus Video Connect session that was prematurely disconnected or cut-off? How can an Incarcerated Individual get a refund from an Securus Debit Account? If there is any conflict or inconsistency between Product Terms and Conditions and the General Terms and Conditions, the Product Terms and Conditions terms will govern. How do I get setup for eMessaging using the Securus Apple iOS app? Our standard transaction fees of up to $3.00 may apply for AutoPay, TextPay and other programs when funds are added to Products with associated transaction fees or when your Direct Bill invoice is paid. cosmetic damage, including but not limited to scratches and dents; damage caused by accident, abuse, misuse, liquid spill or submersion, flood, fire, earthquake, or other external causes; damage caused by service on the Tablet performed by anyone who is not a representative of Securus or JPay; a Tablet where the hardware or software has been modified; or. If you stop using our Products for any reason, wed appreciate knowing why so that we can continue improving our Products. To protect against credit card fraud and unauthorized account use, we have procedures in place to review high volume transactions within a short period of time. Dispute will be given the broadest possible meaning allowable under law (Dispute). Open the securus refund request form and follow the instructions Easily sign the securus video visitation refund with your finger Send filled & signed securus inmate debit refund or save Rate the securus technologies refund 4.7 Satisfied 177 votes Quick guide on how to complete securus credit request form The Product Terms and Conditions are organized and presented separately for your convenience, but is important that you read and understand the relevant Product Terms and Conditions as well as these General Terms and Conditions. You understand and agree that you and other friends and family members are not authorized to request access to the Securus Debit account to review account activity or to request prepaid services, nor are you eligible to receive refunds of Securus Debit account prepaid service funds. It generally takes 2-3 business days for the refund to process back to the card, after the funds have been removed from the closed account, but could take up to one billing cycle to be reflected on the credit or debit card statement. Phone numbers associated with an AdvanceConnect account may receive calls from incarcerated individuals if there are adequate prepaid services on the AdvanceConnect account to cover the calls from incarcerated individuals. Get Our Live Receptionist Service For Your Business 24/7 Live Chat Service Top-Notch Customer Service, Simplified Contact Us - Securus Technologies Contact Us By Phone MAIN SUPPORT LINE 247 365 days a year Calling from mobile device 972-734-1111 Calling using landline phone/international 1-800-844-6591 Securus Video Connect Information 1-877-578-3658 Online Assistance NEW! To register online you must have a Securus calling account, video account, or email account. These text-based services are explained below and include: Visit www.securustech.net and enroll or log in to Securus Online for details of notifications available to you. (a) No Consequential or Indirect Damages. Informal Dispute Resolution. Al hacer clic abajo, usted acepta los Trminos y Condiciones de How do I get setup for eMessaging using the Securus Android app? Empresa) permite a la Empresa almacenar la informacin de su tarjeta de learn more YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE ONLY WARRANTY WE MAKE, OR THAT ANY OF OUR SUPPLIERS, LICENSORS OR OTHER PERSONS MAKE, ABOUT OUR WEBSITE OR ANY OF OUR PRODUCTS ARE (1) STATED IN THE LIMITED WARRANTY ABOVE, AND (2) STATED IN THE PRODUCT-SPECIFIC ADDITIONAL TERMS. You understand and agree that you are responsible for your use of the Messaging Solutions, your own communications, and for any consequences of your use of the Messaging Solutions. Please select a password that would not be obvious to someone trying to guess your password. Definition of Dispute. How do I add another inmate to my account? How do I unblock my phone number on my Securus online account? Failure to sign on at the scheduled time or signing on late will not extend the session time period for which you paid. This does not mean that we are affiliated with or endorse the businesses or individuals that operate those websites. Fixing and Improving Our Websites and Products. Small Claims Court or Arbitration. You may not decompile, reverse engineer, or otherwise attempt to derive computer source code, underlying ideas, algorithms, structure, or organization of any of our Products. We believe our associates matter and strive to create a culture that supports our associates as well as meets the needs of the business. SecurTel jail phone numbers are designed to save you money on your local or long-distance jail calls. SUBJECT TO THE SMALL CLAIMS COURT EXCEPTION ABOVE, AND CERTAIN EXCEPTIONS LISTED BELOW, ALL DISPUTES, PAST, PRESENT, AND FUTURE, AND REGARDLESS OF THE DATE OF ACCRUAL OF SUCH DISPUTE, SHALL BE ARBITRATED ON AN INDIVIDUAL BASIS. Dallas, Texas 75265-0757, Facilities We This chat history will be cleared once you click the END CHAT button. Securus - Friends and Family Solutions Facilities We Serve System Status Sign In Solutions Solutions Phone Products Phone Products Get Started Now Open and Fund a Phone Account Rate Quote Understanding Your Bill Video Products Video Products Get Started Now Steps to Register Facilities And Pricing Schedule an Remote Session The stated balance of the AdvanceConnect account may not reflect recent call activity. What do I need to do to link my JPay account to a Securus account? Account blocks are released periodically throughout the day, so it may take up to 24 hours for an AdvanceConnect account to be able to receive calls again after making a payment. Once an AdvanceConnect account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow the account to reflect all calling activity prior to closing. Connecticut Department of Corrections unclaimed property will be remitted to the state after 3 years. The purchased rate is dependent on the correctional facility where the incarcerated person is housed. This account offers the following benefits: You can fund a Securus Debit account without having your own calling account The maximum funding amount is $50.00 per transaction You have 24/7/365 access to fund an incarcerated individual's Debit account on our website or by contacting us via phone This warranty does not apply to: Securus Technologies If any portion of our website requires you to register or open an account, you may also be asked to choose a username and a password. Phone numbers can be added to or removed from a Direct Bill account by the Direct Bill account holder. Quick steps to complete and e-sign Securus Refund Request Form online: Use Get Form or simply click on the template preview to open it in the editor. We will notify you of any termination, which will be effective immediately upon our delivery of the notice. In most cases, payments are posted to accounts within one hour. IF YOU ARE A LAW FIRM OR ATTORNEY USER OF OUR SERVICES, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR CONTACTING CORRECTIONAL INSTITUTIONS IN WHICH YOUR CLIENTS RESIDE AND SECURING ANY PRIVATIZATION OF APPLICABLE COMMUNICATIONS. For example, when you use our Securus Video Connect Product, you agree to comply with these General Terms and Conditions plus the specific terms pertaining to the AdvanceConnect or Securus Video Connect Product. If you authorize the Company to use your Card Information to make any recurring transactions, all payments will be in US dollars. Your Customer Agreement also means you agree to receive periodic email communications from us. Securus Online Assistant Now Available - Click the bubble below. Do I, or my friend and family user, get to keep the tablet upon release? The Contact Center is open seven days a week 24 hours per day. Such attachments require the payment of additional postage or stamps. Incarcerated individuals may reply with a return message to you if you prepay with a stamp when sending your message. We offer a wide variety of products and services to the correctional industry, including incarcerated individuals and their friends and families, and to law enforcement. The account funding service fees that we charge you for account funding services are listed here: Account Funding Service Fees. We are not liable to you or the Recipient for any loss, destruction or damage to the Tablet. If a message is sent to an incarcerated individual who was relocated to a different facility, paroled, or discharged, then the message may not be distributed (forwarded) to the incarcerated individual. 2. Is there a limit of how many times per day/week/month that the Family and Friends can use Securus Inbound Connect? For refunds or more information . The inmate phone services vendor has changed from GTL to Securus. Either party asserting a Dispute shall first attempt in good faith to resolve it by providing written notice as specified below to the other party describing the facts and circumstances (including any relevant documentation) and allowing the receiving party 30 days to respond. SecurTel.us will not be liable for any phone charges by the customer's local phone company or wireless company. The app is not launching on my device. Either you or we may elect, instead of arbitration, to have a Dispute resolved in small claims court if the Dispute is an individual claim, does not seek injunctive relief, is within the jurisdictional and dollar limits of that small claims court, and is brought in a small claims court that permits representation by counsel. Internet Service Provider (ISP). Therefore, Securus will only issue credit for Securus Video . What happens if the facility takes away or restricts the services on a tablet that I have ordered? For $45.98, you can get our 90-day service plan. We help family and friends of incarcerated individuals. Credits may occur when (a) the correctional facility cancels a paid Video Connectsession before the session begins; (b) the correctional facility rejects a paid Video Connectsession prior to it starting; or (c) we cancel a paid Video Connectsession before the session begins. crdito o dbito y que autoriza a la Empresa a cargar su tarjeta de Pricing, California You can add multiple phone numbers to an AdvanceConnect account to ensure that calls from incarcerated individuals can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). (c) Exceptions. How do Idetermine what type of account to make a payment on? How can I add money to an incarcerated individuals Securus Debit Account at TDCJ? For service inquiries, please visit our website at www.securustech.net or call 1-800-844-6591 (main support) or 1-877-578-3658 (Video Connect Support), System Requirements and Setting Up an Account. We refer to these products and services as our Products. for any law enforcement, jail/prison management, investigatory, or other purpose. securus technologies discontinues outbound voicemail service criticized as too costly SECURUS TECHNOLOGIES CALLS FOR A MORE SERIOUS, THOUGHTFUL AND DATA-DRIVEN APPROACH TO MAKING CORRECTIONAL TELECOMMUNICATIONS MORE AFFORDABLE Applicable taxes and passed through governmental fee recoveries are in addition to the rates and charges for calling services. We provide our Products using reasonable skill and care. Our Securus Debit Product is an incarcerated individual-owned prepaid services account. - ONLINE ASSISTANT 247 365 days a year Assistance with locating answers on this site The prepaid balance expires ninety (90) days from the date of the last call placed on the Inmate Debit account unless alternative arrangements are expressly requested by the Confinement Facility. Telephone Service. Shipping and handling costs are included in the purchase price of the Tablet. Notice of such an election to Securus shall be made by either: (1) mailing a letter via first class or registered mail to Securus Technologies, LLC, Attn: Legal Department, 4000 International Parkway, Carrollton, Texas 75007; or (2) by email to legalnotice@securustechnologies.com, with the subject line stating Attn: Legal Department, Notice of Informal Dispute Resolution Attempt. Notice to you shall be made by either: (1) sending first class or registered mail to you at the facility associated with your account; or (2) by sending an email to the electronic mail address associated with your account. . Availability of Tablets is dependent on individual correctional facilities and may not be available everywhere. Incarcerated individuals can also create and send messages to you if you purchase and transfer stamps to them, or if they purchase stamps directly with their Securus Debit or JPay Media account. Report any scam, fraud, complaint or review on any type of company, individual, service or product here. If you do not have a credit card, you can use a pre-paid Visa or MasterCard which can be purchased from many different retail stores, such as Walmart, Kmart, Target, Walgreens and Rite Aid. We refer to these products and services as our Products. You will be required to provide us with certain information to use our Messaging Solutions. any material you download, upload or otherwise obtain through the use of our website or Products is done at your own risk; you are solely responsible for any damage to your computer system or business or loss of data that results from the download or upload of any such material or the use of our website or our Products; and. In the event Resolute is unavailable or unwilling to hear the Dispute, the parties shall agree to another comparable arbitration provider, and if they are unable to agree, the parties shall apply to a court for appointment of a new arbitrator, pursuant to Section 5 of the Federal Arbitration Act. Refunds of unused balances, when provided, are credited back to the credit or debit card used to fund the AdvanceConnect account. AdvanceConnect account holders may get prepaid service balance and other information on their AdvanceConnect accounts by visiting our website at www.securustech.net or calling 1-800-844-6591. Include your full name, billing phone number, passcode, and the month of the statement you are requesting, and it will be mailed to you. Large purchases of prepaid services for an incarcerated individuals account prior to release are often the result of fraud and are viewed as suspicious because the purchases were not used for our prepaid services. Direct Bill account holders can initiate account closing by visiting our website at www.securustech.net or calling 1-800-844-6591. Account blocks are released periodically throughout the day so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment. Direct Bill account holders can go to www.securustech.net or call 1-800-844-6591 to get account balance and other information on their Direct Bill accounts. The cost of proceedings under this section, including, without limitation, each partys attorneys fees and costs, shall be borne by the unsuccessful party. PO Box 650757 Inmates will receive one, 45 minute visit each week. We offer a variety of tablet computer options that are intended to help incarcerated individuals stay connected with you, give the incarcerated individual access to education and betterment courses to prepare them for success after incarceration, and access other types of content provided on the tablets. In those cases, neither we nor the correctional facility will be responsible to you. You agree to notify us immediately if you become aware of any pricing or descriptive errors or inconsistencies with any of our Products you order through our website and to comply with any corrective action we take to fix such errors or inconsistencies. At some Facilities, the Securus eMessaging and JPay Email products allow you to send attachments (such as photographs, eCards, VideoGrams, or voice recordings) with your message. We take safeguarding your personal information seriously. When we use the term Customer Agreement, we mean your agreement to our General Terms and Conditions plus the Product Terms and Conditions that apply to the particular Products that you use and our Privacy Policy. When you visit our website, use our Products, or when you purchase our Products, you make a Customer Agreement. AdvanceConnect account holders may purchase Securus prepaid calling services for their AdvanceConnect account by: Payments sent via mail may take seven to ten business days to process. https://securustechnologies.tech/about/tariffs/, https://securustech.net/state-puc-psc-matters, provide true, accurate, up-to-date, and complete information; and. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. How can I access and use Securus eMessaging? Review of Suspicious Securus Debit Transactions. By clicking below, you certify that this is your credit or debit card and to authorize the Company to charge your credit card for recurring payments. Some content that you include in messages sent using our Products, such as photos or videos, may be protected by intellectual property laws. Unless you and we agree otherwise, including on whether to conduct arbitration by telephone or videoconference, any arbitration hearing shall take place in the county of your residence. PLEASE NOTE THAT THE RULES AND PROCEDURES CONCERNING PRIVATIZATION MAY VARY BY JURISDICTION, AGENCY-SPECIFIC REGULATIONS, AND THE PARTICULAR EQUIPMENT AND PROCEDURES APPLICABLE AT EACH CORRECTIONAL FACILITY. Can I make a deposit to their Securus Debit account? You understand and agree that designated persons who work for us and people that work for the correctional facility may access, read, preserve (save), and disclose your Messaging Solutions messages and any information in those messages that our correctional facility customer believes is necessary to: We are not responsible or liable to you for the exercise or non-exercise of our rights under this Customer Agreement. VeriSign secured #1 Internet-trusted security seal. Correctional facilities have the option of allowing incarcerated individuals and/or friends and family members to prepay for services using Securus Debit accounts. Except for those types of cancelations, all service fees are non-refundable and non-creditable. ACUERDO SOBRE EL SITIO WEB Y LA APLICACIN MVIL. This team is available 24/7/365. Is all JPay Email moving to Securus eMessaging? sujeto a cambios, y la Empresa le enviar los trminos y condiciones You may cancel this authorization at any time by contacting the Companys Customer Service unit at 972.734.1111. What things should I consider and do if a payment has not posted to your account? If further assistance is needed, we will repair or replace the Tablet or any portion of the Tablet with a new or refurbished product of equal or greater capacity and functionality. Please call the GTL customer service number listed below. We may investigate incidents involving such violations and we may involve (and we will cooperate with) law enforcement if a criminal violation is suspected. . Refunds of the value of prepaid services, when provided, are credited back to the credit or debit card used to purchase the services for the AdvanceConnect account. Examples of specific causes for termination and suspension of access to our Products or a change to your password include, but are not limited to: If your account is terminated or suspended, this may result in any one or more of the following circumstances to occur: You understand and agree that all terminations and suspensions are made in our sole discretion. Although we strive to protect your information, we do not guarantee your information will never be disclosed in an unauthorized manner or in a manner that is inconsistent with our Privacy Policy. If there are any outstanding charges, the Direct Bill account holder will be issued a final bill statement and invoice. For users with an external webcam, we recommend using a 1.3 megapixel USB web-camera. Once a Direct Bill account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow for any unbilled calls or other charges to clear the account prior to closing. In addition, the design of our website (including color combinations, button shapes, layout, design and all other graphical elements) are protected by our trademarks, service marks and copyrights. The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. If your subscription expires, you will need to sign up for the subscription again from the Securus Online website or by signing in to your Securus Mobile App. usted autoriza a la Empresa a almacenar su Informacin de Tarjeta $3.00 credit/debit card; may vary by correctional facility, Up to $4.95 (Please go to o realizar pagos por nuestros servicios. The following information is required when opening a Direct Bill account: Direct Bill account information can be accessed 24/7/365 by visiting our website at www.securustech.net or calling 1-800-844-6591, which support requests to open an account, access account calling activity, make a payment, make account changes, or close an account. How do I know if someone received the money I sent? When our terms and conditions use the words we, us, and our, we mean the particular company, either Securus Technologies or JPay, that is providing the product or service and its affiliates. To opt-out of any particular Notification Alert, text the word STOP to 77929. These actions may include terminating your account, changing your password, or requesting additional information from you to authorize transactions on your account. Message and data rates may apply. If you need to speak with a live agent, we have a dedicated team to help you connect with your incarcerated loved ones. We also reserve the right to change, modify or discontinue, temporarily or permanently, our website (or any portion of our website) at any time without notice. using the Messaging Solutions to transmit any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, or is otherwise objectionable as reasonably determined by the correctional facility; transmitting any content that infringes upon another partys intellectual property rights or other proprietary, contractual, or fiduciary rights or obligations; preventing others from using the Messaging Solutions; using the Messaging Solutions for any fraudulent or inappropriate purpose; or. For Securus Video the Recipient for any loss, destruction or damage to the Tablet will without... Debit Product is an incarcerated individual get a credit if my Securus Video Union money transfer for and! Are credited back to the Tablet the Contact Center is open seven days a week 24 hours per day these. To guess your password Securus Apple iOS app Team to help you Connect with your incarcerated loved ones dropped/interrupted I. Refer to these Products and services as our Products, or when you purchase our Products for any enforcement. Any termination, which will be effective immediately upon our delivery of the notice or calling 1-800-844-6591 not liable you... Friend and family user, get to keep the Tablet and do if a payment not... And approval by the Direct Bill account by the Customer & # x27 ; s local phone company or company... The option of allowing incarcerated individuals may reply with a return message to you if you need to to! Our associates matter and strive to create a culture that supports our computer systems, tablets and software applications services... Any scam, fraud, complaint or review on any type of,! Bill account holder issued a final Bill statement and invoice additional information from you to authorize transactions on your or... 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